http://retweetme.net Musings on Cloud, SocialCRM and open source Tue, 21 Apr 2009 13:38:08 +0000 http://backend.userland.com/rss092 en I read and appreciated an article in the WSJ this morning - "Facebook: Can it be Tamed?". Combined this with a many of the great discussions taking place on Twitter via #scrm and Blogs and it got me to thinking. How can CRM learn from a personal approach to Social ... http://retweetme.net/?p=56 A crucial step in the deployment, or redeployment of any application requires a heavy dose of end-user involvement. We do not need to go too far back in time to find good examples of this; i.e. the recent Facebook changes that were not very popular. Even more recently, the a ... http://retweetme.net/?p=48 I am not a political blogger, by any stretch. We have the usual conversations at home with the kids, and try to get them involved. An 8 yo, 14 and 17, sometimes the conversation goes over the little one's head - and I guess sometimes I make an incorrect assumption... ... http://retweetme.net/?p=46 You cannot blame this on Twitter, nor the companies who are just trying to stay ahead. But the fact remains that the "squeaky wheel" definitely gets the grease on Twitter.  On two distinct occasions today, people I follow were making their, not-so-great customer service experience known, in a public fashion. ... http://retweetme.net/?p=37 I find myself using metaphors nearly every day. I wonder if this is because the things I focus on are actually complex, or that they are not all that complex, it just seems that way. Many blogger, Journalists and Marketeers are trying to help people to really understand what is ... http://retweetme.net/?p=33 In the words of the Dick Vitale of the CRM space, Paul Greenberg “No ‘baby!’”- From the definition of CRM 2.0 “CRM 2.0 (Which I like to call SocialCRM) is a philosophy & a business strategy, supported by a technology platform…” There is more, but I want to keep the ... http://retweetme.net/?p=31 When my boys were young (OK, I am not that old) we would enjoy the championship basketball games on Saturday’s in March (The regional tournaments and the NCAA I mentioned earlier). My boys would ask about the teams, the college, was it a good school? – usual kid stuff. They ... http://retweetme.net/?p=29 I live in Northern Vermont – the closest thing to a professional sports team is the local mid-major school, UVM (University of Vermont), known more for Hockey and Skiing than Basketball. The winner of America East (UVM’s division), more often than not, loses in the first round. However,  in 2005, ... http://retweetme.net/?p=27 The Sports entertainment industry is nothing, if not opportunistic.  Again, a little backdrop is in order  If you are a US sports enthusiast, there is not a whole lot going on in March. Football (NFL) is done, Baseball is not really started, the NBA is resting players or trying modestly ... http://retweetme.net/?p=22 The central theme, of this first series on 'ReTweetMe' is focused on how to derive value from what people call “The Cloud” and to help Enterprise decision makers dissect hype from reality. The topic itself is moderately interesting, but given the time of year, using the March Madness, that is ... http://retweetme.net/?p=4